Start a return

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If you need to return an item, please use the Start a Return form. Our team will review your request and contact you for more information before issuing a refund or replacement. If you don't receive a response within two business days, please contact us. You will need to package your item for return. Pack your item securely, following the instructions sent to you by the Returns Centre. We will arrange a shipper to collect from your address. You can view the status of a return or refund by logging into your account.

At we want you to have a positive experience when you shop with us. However, on occasion, we understand that you may need to return and item and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To return an item please use the Start a Return form and our Returns team will be in touch within two business days. Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above. Please note that each item must be returned in the same condition as received by you. This means that new items must be returned unused and undamaged. When returning a product for any reason, you must do so in the exact conditions you received it. Used items must not have any additional signs of use or damage. The following products cannot be returned: goods made to your specifications or clearly personalised; goods which may deteriorate or expire rapidly; a service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started. will refund the cost of sending an item back to us if it is defective, damaged or incorrect. Items that are not defective, damaged or incorrect, are not eligible for free returns.

We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality. If you need to return an item please complete the Start a Return form.

Some products are eligible for free return collection. To organise a return collection: please complete a Start a Return form. Our Returns team will be in contact. You will receive a return label to print out. Package the item securely. If you do not have the original packaging, that is not a problem so long as the packaging is secure. If the item is too large to be boxed, wrap it in another form of packaging, such as plastic wrapping. Hand over the package to the driver when they arrive. The driver may ask you to sign as confirmation that the package has been picked up. If your collection address is a business address or apartment complex, you may need to leave your package at a reception area. If you miss a collection, you will need to initiate your return again and reschedule your collection by contacting our team. In some cases, if we find that the return is not the result of our error, we may deduct a home collection cost of £50.00 from your refund.

Our refunds policy doesn't affect your statutory rights. Your refund and how it is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. You'll still need to return your items within 30 days. After the return is received you will receive your refund with 5 to 7 business days. Note: Your refund request will be processed instantly. However, it may take a further 5 to 7 business days for it to display on your payment card statement. You can check the status of your refund by logging into your account. If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us. Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

You can exchange items that qualify. You will need to return the original item and place a new order.

To exchange an item: please complete a Start a Return form but include in brackets “(Exchange)” after your surname. A member of our Returns Team will be in touch. You will need to send your original item back within 30 days after our team has contacted you. If the item that you are exchanging costs less than your original purchase, we will refund you the difference. If the new item costs more, we will charge you for the difference in price. For details on what types of items can be exchanged, see Exchanges and Replacements.

If your request meets certain criteria, you can exchange or replace an item by completing a Start a Return form, and including in brackets “(Exchange)” after your surname. If you want to exchange an item, you must have originally purchased it with a credit or debit card. If you want to exchange wearable textiles the request must meet the following criteria: it is a different size or colour than the return item; it is not identical to the item being returned.

Your Statutory Rights

At we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within fourteen days without giving any reason.

Purchases By law, customers in the European Union also have the right to cancel the purchase of an item within fourteen days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately).

To cancel your purchase within the fourteen-day day cooling-off period, you can send Start A Return form. Please package the relevant item securely, after our team has contacted you, and within 30 days following the date that the item was delivered to you. Please note that we can't accept returns delivered by hand. Please note that you'll be responsible for the costs of returning the item unless we delivered the item to you in error, or if the item is damaged or defective.

Other Statutory Rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at:

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